TourCast

Delete your TourCast account

This page explains how to request deletion of your account in the TourCast app (audio guides) and what happens to your data.

In the app

If you logged in a long time ago, the app may ask you to log in again before deleting the account, for security.

Email soporte@tourcast.es from the email address you used to create the account, with the subject “Delete my account”.

If you write from a different address, we will ask you to confirm from the account's address. We will reply within one month at most.

Your account and access: email, name, profile photo and sign-in method.
Your tour passes, your list of blocked guides and your preferences.
If you applied to be a guide: your application (city, bio, languages and licence).

Data	What we do
Records of your purchases	Kept for accounting, but unlinked from your account: without your name or email.
Listening statistics and reports you made	Kept anonymously.
Purchase history at Apple, Google and our purchase management provider	Remains linked to an internal identifier, without your name or email.

Data	What we do
Your tours	Unpublished immediately. Deleted, with their audio and images, 90 days later, to honour passes already bought and refunds.
Bank details	Kept only until we pay you anything outstanding. Then deleted.
Invoices, settlements and tax data	Kept locked for the period required by law (up to 6 years from the last payment or invoice) and then deleted.

If you have questions about your data or want to exercise another right (access, rectification, objection…), email us at soporte@tourcast.es.